Sorhea offers a range of pre-sales and after-sales services to best assist you all along your security project and security systems installation.
The extra service
NEW 2024
SORHEA launches the Annual Service Contract, a new warranty service. SORHEA represents reliable, long-lasting security.
Today, we guarantee peace of mind with the launch of our Annual Service Contract which offers a 10-year warranty on products and spare parts.
Pre-sales services
By combining good-quality services such as on-site surveys as well as the examination your specifications, Sorhea assists you in your decision-making process. Sorhea makes available to you a lot of useful tools, such as catalogues, sales brochures, technical manuals to enable you to understand the entire offer and products. The pre-sales department offers you a fully customised service, to enable you to validate your choice of technology and product that is best adapted to your project.
To improve your knowledge concerning the correct installation and maintenance of our products, , Sorhea provides a range of different training modules. These training programmes are best suited for technicians.
We can also provide this training in your own premises. For more information, do not hesitate to contact our training department.
Sales administration
During the order process, you benefit from support from our sales administration department: order confirmation with acknowledgment of receipt which recaps the products and the deadlines ex works.
Our sales administration collaborators are available to answer all your questions relating to your order and its delivery. Our commitment is a personalized support to ensure the proper reception of your ordered products.
After-sales services
Our customers can ask for a quote for our on-site technical support during the set-up and fine-tuning of a newly installed system. Purchasing this assistance will also increase the warranty period from the standard 24 month warranty.
Sorhea technicians share their technical expertise so that you have the best answers to all your questions.
The hotline is open from Monday to Thursday, from 8:30 to 12:30 and from 13:30 to 17:00 and on Fridays from 8:30 to 12:30 and from 13:30 to 16:30.